Privacy Policy and t&c

Privacy Policy & Terms & Conditions

We respect the privacy concerns of users so these T&C’s set out to explain how Natasha Banks collect, use and control data as well as the terms of using the website/services provided. For more information please contact: natasha@thewellnessconsultant.co.uk

For the purpose of understanding, The Wellness Consultant is a UK registered company and services are provided by Director and Health Coach Natasha Banks.

Data You Have Provided
If you get in touch with The Wellness Consultant or Natasha Banks, with regards to having a conversation about the services I provide you can do so by arranging a call, submitting an enquiry via the booking link or emailing natasha@thewellnessconsultant.co.uk. The booking software used is Healthie. Natasha respects the personal nature of the services she provides and the confidentiality of those she interacts with therefore the data received goes directly to Natasha and is only visible to Natasha, however, exceptions apply as detailed on this page. In addition, if you email Natasha directly then you have agreed to enter into a potential conversation and have your email address visible to the recipient and The Wellness Consultant marketing initiatives.

Holding Data
Under the GDPR rules; we are able to keep data indefinitely unless the recipients request for us to delete the data. We do not guarantee a minimum or maximum amount of time your data is on record with us for.

Protecting Data
We take effort in protecting data. The general photos on the website (unless they include Natasha Banks) are library images to protect client/associates confidentiality.

Selling Data
We do not sell data to any third party.

Sharing Data
Data may be shared with:
– Team members who are under contract to only use data for reasonable business purposes (e.g. to serve clients as they have requested or to safeguard the client or Natasha Banks), and not to disclose data outside of the business
– Legal/police/other authorities where deemed appropriate or required
– Reasonable external sources to request guidance about how to proceed (i.e Nutritional Therapist, Doctor or Health Practitioner with prior written approval from the client)

The Basis We Process Information
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is: Your consent. You are able to remove your consent at any time*. You can do this by contacting: natasha@thewellnessconsultant.co.uk. We have 28 days to delete your data. We delete/dispose of your data by deleting it from pertaining systems. Exemptions include if there was police/legal or other assistance involved if the user has in any way harassed Natasha Banks or anyone/anything related to her personal or professional life.

Disclosing Data for Legal Purposes
*The Company may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with the Company’s rights or property, other users of the Sites, or anyone else that could be harmed by such activities. For example, if there has been any communication/s from the public/user/prospective client/client that is/are deemed inappropriate, harassing, threatening or in any other regard unsolicited we may share personal data with reasonable authorities such as legal support, the police and any other reasonable authority or service provider.

Client Information
Those who become paying clients complete a personalised contract which details the agreement. The contract is signed by the client to agree and this is a confidential activity. Exemptions to confidentiality would be with regards to professional/legal assistance or obligations if deemed required.

Restrictions
We only work with adults. If you are under the age of 18 we request that you do not provide your details. This is to protect young people and to ensure Natasha Banks is covered from an insurance perspective. Any data that is provided by someone we deem to be under the age of 18 will be deleted. Natasha Banks is not however responsible for monitoring this.

Cookies
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (e.g. a computer or smartphone) when the user accesses a website. It allows the website to recognise that user’s device and store some information about the user’s preferences or past actions. We collect cookies for the purpose of improving our service. We have an automatic pop-up on our website that informs users of this and they have the option to accept or not. This is a Squarespace site and the cookie pop-up and management is provided by Squarespace. Squarespace is to our knowledge, professional and aligned with legal data protection. If you wish to understand how they hold your data on their side, please contact them directly.

Your Acceptance of These Terms: By using the website and related services offered by The Wellness Consultant / Natasha Banks in any format, you accept the policies and restrictions set forth in this Privacy Policy and Terms and Conditions. If you do not agree to this policy, please do not use the website/our services. This Privacy Policy and Terms and Conditions may be revised from time to time by updating this posting and you are bound by any revisions. Previous offers of service do not mean that they are valid in the future. The Wellness Consultant / Natasha Banks reserves the right to retract offers previously offered at any time for any reason though a reason may not be given. Our other pages and online programmes may be updated also with the intention of providing Clients with the best content, you are bound by any such revisions. You should therefore periodically visit this page to review the current Privacy Policy and Terms and Conditions to which you are bound. The Wellness Consultant can not and does not make any guarantees about anyone’s ability to get results from her suggestions, advice or any other offering via this site, other websites, in real life or via any other medium. You alone are responsible and accountable for your decisions, actions and results in life, and by your use of this website or our advice/offerings/services you agree not to attempt to hold us liable for your decisions, actions or results, at any time, under any circumstance. If any complaint or claim was to be raised it must be within the territorial and jurisdiction of a UK court and legal system.

Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet/phone can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit via the internet/phone or any other medium. By transmitting any such information to us in any way, you accept that you do so at your own risk.

Complimentary Clarity Call
We may offer a complimentary call for those who were genuinely interested in, and may be the right fit for our services. Users may apply for a call but a call is not guaranteed, especially if they do not meet the criteria (for example, they are below the age of 18, their challenge must be aligned with the solutions we aim to provide and they are financially secure enough to invest in the solutions offered. Alternative resources or solutions may be offered to those who do not align with the main programme). We may also reach out via email or phone (usually a text or WhatsApp message) for example to confirm a call or give next steps.

We reserve the right to cancel bookings that appear to be scams, from those who do not appear to be the right fit for the programme, and by those who are not financially aligned as this is a premium service (in which case we may offer free/more affordable resources instead as an act of care). It is made clear on the website that this is for financially secure people/those willing and able to invest for this premium service as unfortunately we can’t help everyone.

The nature of the discovery call or initial 30 minute consultation is to explain more about the services The Wellness Consultant offers and to get to the heart of what is going on with the potential client. By booking and participating in the call, the potential client (the one who is engaging in a discovery call or initial 30 minute consultation with Natasha Banks) understands and agrees to explore their challenges and opportunities. This is done to make our best assessment that the potential client may be the right fit for our services and with the intention to best serve the client’s best interests. The intention is to provide a compassionate space however the potential client acknowledges that there may be some discomfort due to the nature of the call. The calls may be recorded for quality, training and monitoring purposes. The potential client is responsible for how much information they share and for their own wellbeing before, during and after the call. As a potential client you alone are responsible and accountable for your decisions, actions and results in life, and by your use of this website or our offerings/services you agree not to attempt to hold us liable for your decisions, wellbeing, actions or results, at any time, under any circumstance. The call is confidential however exemptions as listed above apply, for example if legal protection is required.

Email List
We have an email mailing list. There have been/are multiple ways that people can join the mailing list. In any circumstance we reasonably assume that the audience members have consented to give their data and have given their data of their own accord. We never add people to our mailing list but when you make contact with The Wellness Consultant, you consent to be contacted by The Wellness Consultant. Audience members can “unsubscribe” or request to not be contacted at any time using the unsubscribe option at the bottom of emails or by reaching out to us.

We may collect this information in a variety of ways. For example, we might collect data when:

you email us or complete our ‘contact us’ form;
you fill in your details to register as a customer, book an appointment, or book an event
you subscribe to email notifications and/or newsletters;
you complete an online survey.

We may process your personal data for any of the following reasons:

to enable us to contact you in response to a query or request for information;
to register you for email notifications and/or newsletters that you have subscribed to;
to book you onto an appointment/meeting, event and/or webinar;
to collect your opinions as part of any research we may carry out;
to send you relevant information about The Wellness Consultant, our products and services

Functional Lab Testing

As a health coach with additional qualifications in hormones and health assessments, including functional lab testing, I am qualified to provide professional recommendations and suggestions on the various tests available in the market, their offerings, and their potential benefits to you as the client. It is important to note, As a health coach, it is outside my scope to interpret lab results for my clients. I do not analyse or explain lab results, nor do I diagnose or treat clients. I cannot collect or handle a client’s testing specimens.

Please note that I do not carry out these tests personally, nor will I be involved in the ordering process. The decision to proceed with any test and the subsequent ordering process rests solely with the client. The cost of any test is entirely separate from my coaching consultations. All tests are conducted by independent third-party providers and laboratories, and by purchasing a test directly from them, you agree to their respective terms and conditions. I am not responsible for any aspect of the testing process or results provided by these third-party providers. Where required to do so, I may work with a Nutritional Therapist, Doctor or other Health Practitioner to support this part of your journey with me.

I am not a replacement for a licensed medical professional. However, I can educate clients on lab testing and provide credible sources of information. I can also help guide clients through the testing process and we can use the test results to help inform the plan of action we co-create together. To support my practice and to stay within scope of practice, I work closely with Nutritionists and Doctors who provide the interpretation of test results.

Cancellation and Rescheduling:

Both parties agree to provide 24 hours notice for the cancellation or rescheduling of a session. Sessions cancelled or missed without the required notice by the client may be subject to 50% of the session fee.

Disclaimer

Content on this site and within my consultations is not considered medical advice and it is not intended to diagnose or cure any disease, nor is it intended to replace any primary health care you may need with your registered GP. I work alongside GP’s and other primary health care to enhance your health and wellbeing. Please consult with your GP or physician if you have or suspect to have a medical condition.

The Wellness Consultant is insured by Balens.

Privacy Policy and t&c

The wellness consultant